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Case Study: Virgin Media

Nov 10, 2022

Omnichannel engagement

Since implementing the game-changing Deployteq, Virgin Media has reached more customers more quickly and efficiently.

  • We build and deploy complex omnichannel campaigns in just 4 weeks.
  • These include omnichannel customer flows and an API connection to provide instant customer verification – which wasn’t possible before Deployteq.
  • We deploy Virgin Media’s weekly TV content magazine 4x faster than the previous email platform.
  • We built and deployed Virgin’s flagship upsell campaign in 6 weeks.
  • Provided measurable end-to-end upsell and cross-sell digital customer journeys through Deployteq.
  • Virgin Media has not had to make any significant changes to business processes to continue deploying complex, targeted campaigns

2m

customers receive weekly TV magazine.

220m

automated emails every year.

70%

cost saving on flagship campaign.

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