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Kennemer Duincampings achieve 126% higher CTR through a personalised Christmas campaign

Jul 15, 2025

This Christmas campaign developed in collaboration with Kennemer Duincampings, Studio Vi and Wander Journeys has been awarded the Deployteq’s Golden Case Award. Thanks to clever personalisation, Kennemer Duincampings was able to collect valuable guest insights and achieved a higher click-through rate (CTR). The professional jury assessed submissions based on:

Results

Impact on conversions, CTR, and revenue.

Creativity

How distinctive is the approach?

Innovation

Use of smart integrations or tools.
The case scored highly across all areas. From the jury report:

“Beautifully executed, visually appealing, fun to do, and a lot of data as a result.”
“The integration of interactive content with automated data syncing is technically strong and highly effective.”

Background

At Kennemer Duincampings, it’s become a tradition to surprise guests during the last week of the year with a unique, personalised end-of-year email campaign.

This year’s challenge was to make the campaign not just fun, but also useful- by collecting actionable data from guests. The creative solution: a personalised Christmas card that former guests could design online, based on their holiday preferences.

Target audience

Since Kennemer Duincampings comprises three different campsites, each guest had to receive an email from the specific site they had stayed at and in the correct language (Dutch, German, or English). The German audience responded most enthusiastically.

Objectives

Delight guests with an original, festive message to stay top of mind and create a “feel-good” moment.
Gain deeper insights into guest preferences for improved segmentation in future newsletters.
Maximise click-through rate (CTR) to encourage as many guests as possible to create a personalised card.

The challenge

The goal was to gather valuable guest information without making it feel like a tedious survey. Additionally, the data needed to be automatically saved and linked to the right recipient. A consistent style between the email and landing pages was essential. Lastly, reservation data from the reservation system had to be accurately matched to individual guests, a challenge due to occasional missing or incomplete records.

Approach

To grab attention, the email featured a visually striking Christmas ornament designed by Studio Vi. The emails were highly personalised:

The recipient’s first name was used in the subject line and throughout the campaign.

A unique encrypted URL carried guest data to the landing page.

This enabled a seamless transition from email to web, where guests could start designing their Christmas card while seeing their name reflected on the page.

The rollout was phased to ensure performance:

First, 30% of emails were sent to monitor server load and response rates.
After two hours, the remaining 70% were deployed.

How Deployteq made it possible:

Deployteq enabled real-time data capture by connecting each landing page to the platform via a webhook. As guests built their Christmas cards, their responses were instantly and securely stored.

Smart data structuring

Answers were saved in a dedicated table within Deployteq’s data model.
Even partial submissions were recorded for maximum insight.

Customer profiles

Responses were converted into customer options, revealing preferences like:
Preferred type of stay
Activity vs. relaxation
Travelling with a dog
This data was used to build dynamic guest profiles, enriched with reservation details from the reservation system EveryLeisure via Wander Connect. This resulted in sharper segmentation and more relevant follow-up campaigns.

Results & learnings

The campaign received very positive responses. The German audience was especially enthusiastic, they had the highest CTR and were most likely to complete a personalised card.
Nearly 50% of all clickers went on to design a custom Christmas card.
The average CTR was 126% higher than standard newsletters, indicating strong engagement.

This personalised Christmas card campaign was clearly a success. The playful approach drove high engagement while also yielding valuable guest insights. Participants answered 8–9 questions (depending on the campsite) about their holiday preferences. Once again, Kennemer Duincampings proved that creativity and smart email marketing go hand in hand.

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